Privacy policy
Last Updated: May 3, 2025
This Privacy Policy describes how My Store (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our Site, use our services, or make a purchase at tc0fng-w1.myshopify.com (the "Site") or otherwise communicate with us about the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual from whom we have collected information under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, deliver or improve the Services, comply with applicable legal obligations, enforce relevant terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can be associated with you. The sections below outline the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you provide directly to us through our Services may include the following:
- Contact details, including your name, address, phone number, and email address.
- Order details, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account details, including your username, password, security questions, and other information used for account security.
- Customer support information, including the information you share in communications with us, such as when you send a message through the Services.
For certain features of the Services, it may be necessary for you to provide us with specific information about yourself. You can choose not to provide this information, but in that case, you may not be able to use or access these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you visit and use our Site and your account, including device information, browser information, network connection details, your IP address, and other information about your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may receive information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, like Shopify.
- Our payment processors, who collect payment details (e.g., bank account, credit card, or debit card information, billing address) to process your payments, fulfill your orders, and provide the products or services you've requested so that we can perform our agreement with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we obtain from third parties is handled in accordance with this Privacy Policy. See also the section below, "Websites and Third-Party Links."
How We Use Your Personal Data
Delivery of Products and Services: We use your personal data to provide you with the Services as outlined in our agreement with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services that you may want to use. In this case, Shopify will process your data as outlined in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising: We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and displaying ads for products or services. This may mean that your personal data is used to tailor the Services and advertisements on our Site and other websites.
Security and Fraud Prevention: We use your personal data to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for securely keeping your account login details. We strongly recommend that you do not share your username, password, and other access details with anyone. If you believe your account has been hacked, please contact us immediately.
Communication and Service Improvement: We use your personal data to provide customer support and improve our Services. This is in our legitimate interest to communicate with you, provide effective services, and maintain our business relationship with you.
Cookies
Like many other websites, we use Cookies on our Site. Specific information about the Cookies we use to support our store with Shopify can be found at https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and Services (including remembering your actions and preferences), to conduct analytics, and to gain better insights into user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can adjust your browser settings to delete or reject cookies. Please note that deleting or blocking cookies may negatively affect your user experience and may cause certain Services, including specific features and general functionality, to not work properly or become unavailable. Furthermore, blocking Cookies may not fully prevent how we share information with third parties, such as our advertising partners.
How We Disclose Personal Data
In certain circumstances, we may disclose your personal data to third parties for contractual performance, legitimate purposes, and other reasons outlined in this Privacy Policy. Such circumstances may include:
- With suppliers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to provide services and display ads to you. Our business and marketing partners will use your data in accordance with their own privacy statements.
- When you instruct us, request us, or otherwise give consent to share certain data with third parties, for example, to deliver products to you or via your use of social media widgets or login integrations, with your consent.
- With our affiliates or within our corporate group, in our legitimate interest to run a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable service terms, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal data and sensitive personal information about users for the purposes outlined above in "How We Collect and Use Your Personal Data" and "How We Disclose Personal Data":
| Category | | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal data without your consent or with the aim of deriving characteristics about you.
Websites and Third-Party Links
Our Site may contain links to websites or other online platforms managed by third parties. If you follow links to sites that are not affiliated with or managed by us, it is important that you read their privacy and security policies, as well as their other terms and conditions. We make no guarantees and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on these sites. Information you provide on public or semi-public locations, including information shared on third-party social networks, may also be visible to other users of the Services and/or users of these third-party platforms, without limitation on how it is used by us or a third party. The inclusion of such links on our Site does not imply endorsement of the content on such platforms or their owners or operators, except as stated in the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal data about children. If you are a parent or guardian of a child who has provided us with personal data, you can contact us using the contact information below to request that this data be deleted.
As of the effective date of this Privacy Policy, we are not actually aware that we "share" or "sell" personal data of individuals under the age of 16 (as these terms are defined under applicable law).
Security and Retention of Your Data
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, data you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
The length of time we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or comply with other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute and may only apply under certain circumstances, and in some cases, we may refuse your request as permitted by law.
- Right of Access/Know: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
- Right to Deletion: You may have the right to request the deletion of the personal data we hold about you.
- Right to Correction: You may have the right to request the correction of inaccurate personal data we hold about you.
- Right to Portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party.
- Restriction of Processing: You may have the right to ask us to stop or restrict the processing of personal data.
- Withdrawal of Consent: When we rely on your consent to process your personal data, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by directly responding to our refusal.
- Manage Communication Preferences: We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option in the emails we send you. If you unsubscribe, we may still send you non-promotional emails, such as emails regarding your account or orders you have placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account details, before providing a substantive response to your request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an authorized agent, we require proof of authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal data, you can contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us via the contact details below or to submit your complaint to your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal data outside of the country in which you reside. Your personal data may also be processed by staff and external service providers and partners in these countries.
If we transfer your personal data outside of Europe, we rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, where applicable, unless the data is transferred to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at info@ryvietoronto.com